What if my order arrived damaged?
We're sorry your order arrived damaged. We're here to help get this resolved. Please note that credit requests must be submitted within 48 hours of your delivery date, so it's best to reach out as soon as you notice the damage.
What to do
1. Take photos of the damage
Take a few photos that capture the damaged packaging and any affected meals. Include the meal names in your message so our team has the full picture.
If any meals look compromised, do not consume them. Discard them after taking your photos.
2. Contact our team
Reach out by email at business-support@factor75.com or through the customer support form. Include the following in your message:
- Full name
- Company name
- Order number
- Delivery date
- Photos of any damage and affected meals