What if my order is late?
If your order is running late, don't worry. Most delays are short and your delivery is still on the way.
Check your tracking
Start with your tracking link to see the latest status and estimated arrival time. Carriers may update delivery windows throughout the day.
To find your tracking link:
- Go to Your Account > View Past Orders
- Click into the order you want to track
- Your tracking link will be listed on the order details page
Common reasons for delays
Delays can happen due to:
- Carrier volume or route changes
- Weather or traffic conditions
- Timing of the delivery route
If your order hasn't arrived
If your order is significantly delayed or hasn't arrived:
- Double-check your tracking link for updates
- If delayed by more than a day, contact us so we can look into it
Need help?
If your order still hasn't arrived or you have concerns about your delivery, contact us and we'll make it right.